OBM345_1.0

Administration refers to a group of persons who execute these duties, such as the governing board of your school or the top-level executives of a corporation.

• True

• False

Office is a term used by many to refer to the place where information is processed, such as a credit office, a lawyer's office or an office in the home others may use the word office referring to the people working in that location

• True

• False

Management is the art of skills used by those who blend together the 6 M's in order to set and achieve the goals of organization.

• True

• False

All below are 6 M's blend together in Management EXCEPT

• Money

• Method

• Materials

• Manly

Management functions definition are broad tasks performed by managers including planning, organizing, staffing, directing and controlling

• True

• False

What skills of Administrative Office Manager?

• Conceptual skills

• Human skills

• Technical skills

• People skills

What skills of Administrative Office Manager?

• Conceptual skills

• Human skills

• Technical skills

• People skills

Challenges of Administrative Office Manager

• Change Agent

• Technology

• Productivity

• Globalization

Total Quality Management (TQM) is the systematic and continuous improvement of the quality of products, services and life using all available human and capital resources

• True

• False

Choose the Strategies of TQM

• Continuous Improvement

• Downsizing

• Benchmarking

• Reengineering