MGT2013 CHAPTER 9&10

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

• oral reports

• personal observations

• online reports

• written reports

At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________.

• personal observations

• statistical reports

• oral reports

   

• written reports

   

________ corrects the problem at once to get performance back on track.

• Basic corrective action

• Immediate corrective action

• Verbal feedback

• Disciplinary action

Managers should do nothing if the variance observed from the standard is acceptable.

• TRUE

• FALSE

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

• feedback control

• immediate corrective action

• basic corrective action

• concurrent control

An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.

• feedforward

• concurrent

• feedback

   

• management

   

Which one of the following is considered the most desirable type of control to prevent anticipated problems?

• feedforward control

• concurrent control

• feedback control

• management by walking around

   

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

• TRUE

• FALSE

Charles wants to prevent problems before their occurrence. Which one of the following is the most desirable type of control to achieve this goal?

• proactive control

• preventive control

• feedforward control

• feedback control

The management control that takes place while a work activity is in progress is known as ________ control.

• immediate

• concurrent

• feedback

• consistent