TOC Session Post Test

"__ seconds maximum from the order being totaled until the order is presented (completion of order)."

• 95 seconds

• 70 seconds

• 90 seconds

• 3'30"

• 75"

TRUE OR FALSE:  Order Taker/ Cashier wearing gloves, following cashiering procedures  on not to hold money directly in your hands.

• TRUE

• FALSE

Before proceeding to your station, you must:

• Check with your Shift Manager; Check Stock Levels and Lobby Area; Follow Good Personal Hygiene

• Check with your Restaurant Manager; Check Stock Levels and Equipment; Follow Good Personal Hygiene

• Check with your Shift Manager; Check Stock Levels and Equipment; Follow Good Personal Hygiene

Assemble orders within ___ seconds.

Place items neatly in the right-size bag. Check holding time and quality. Verify order accuracy. Keep the bag open so the order can be double-checked.

• 13 to 15 seconds

• 12 to 16 seconds

• 13 to 18 seconds

The ______ is responsible for ensuring that the correct drinks are served with the correct order to the correct customer in a fast and friendly manner.

• Cashier or Presenter

• Runner or Cashier

• Runner or Presenter

TRUE OR FALSE: Present to the customer bag with the arches facing toward the customer.

• FALSE

• TRUE

PRESENT TIME: ____ Seconds

• 10 to 15 seconds

• 12 to 16 seconds

• 10 to 25 seconds

Smile and greet the guest immediately, in 10 seconds or less. Use a pleasant tone of voice. Establish eye contact. Be friendly and enthusiastic.

• Presenter

• Runner

• Cashier

• Assembler

"Good morning Mam/ Sir. Would you like to try our new product? "

• Pre Selling

• Suggestive Selling

• Sell Up

"Is that a Medium Fries and drink?"

• Pre Selling

• Suggestive Selling

• Sell Up