Certification ADM

What must an administrator do when creating a record type?

• Create a new page layout for the record type

• Set the field-level security for the record type

• Assign the record type to the appropriate profiles

• Add the record type to the required user records

Which two components are populated with data from the grand total of a custom report?

• Metric

• Gauge

• Table

• Chart

Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account record. What feature should the Administrator configure to meet this requirement?

• Mobile Card

• Compact Layout

• Page Layout

• Field Set

A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers

• When another record triggers the same workflow rule

• When the record no longer matches the rule criteria

• When a validation rule is triggered for the record

• When the action is deleted from the workflow queue

A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted log in multiple times and has been locked out of organization. How can the system administrator help the user log into Salesforce? Choose 2 answers

• Click Reset Password on the user's record detail page.

• Log in as the user and enter a new password.

• Click unlock on the user's record detail page.

• Send an email to the user containing the user's password.

Universal container has two sales groups; each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

• Record Types

• Multi-select picklists

• Roles

• Page Layouts

When importing data, what happens if some records do not meet the data validation criteria?

• Import process ignores the data validation criteria.

• Import process requires user authorization to import the invalid records.

• Import process fails only for the records with invalid data

• Import process aborts when it encounters the first invalid record.

Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the two values in the picklist, they receive different error messages above the field and are NOT able to save the opportunities. What is the likely cause of the error?

• The users don't have access to the picklist field.

• The two picklist values are unavailable to the Record Type.

• There are contradicting validation rules on the picklist field.

• The users don't have access to the Large Enterprise Record Type.

What is an option when customizing a report? (3 answers)

• Add a filter

• Summarize fields

• Add a grouping

• Add a gauge component

• Schedule a refresh time

Universal Containers wants to decrease call volume for the support team by creating a self-service community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements? Choose 2 answers

• Knowledge

• SOS

• Live Agent

• Content