IT Consulting 2 - Technology change management

Consider Gleicher's formula. When the client says, "We are happy with the way things are", it indicates deficiencies in:

(Select the correct answer)

• Practical clear steps towards the desired state

• The level of dissatisfaction with the status quo

• The clear desired state

• The costs of change

Consider Gleicher's formula. Explaining to the client how improvements can be achieved shows ...

(Select the correct answer)

• The level of dissatisfaction with the status quo

• The clear desired state

• Practical clear steps towards the desired state

• The costs of change

Select all possible components of a technology change project

• IT infrastructure

• IT management processes

• Training

• IT system(s)

• Business processes

What does recommending relevant solutions to the client mean?

(Select all relevant answers)

• The consultant should like that particular solution

• The solution is economically justified

• The solution corresponds to the capabilities of the client organisation

• The management of the client organisation should like that particular solution

The recommended technology solution should be economically justified. What does this mean?

(Select all relevant components)

• The client organisation can afford this solution financially

• The solution should typically (however not always!) be less costly than the problem is

• The consultant recommends the solution they know about

• The costs of the solution and the associated organisational changes are estimated

What are the critical activities in a technology change project?

• The most expensive activities

• Activities involving many stakeholders

• Elements of the project that will ensure the achievement of the project goals

• Activities requiring the involvement of the organisational management

Select the business process measures that can be considered by a consultant when defining performance targets

• Time

• IT equipment

• Costs

• Resources

Select the components of the information systems success model (DeLone and McLean model)

• Information quality

• Information quantity

• User satisfaction

• Service quality

• Cost of the system