Communication/Conflict

An active listener is someone who interrupts the speaker to ask questions.

 

• T

• F

In certain situations, simple images can be more effective communication tools than written or verbal instructions.

• T

• F

Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages.

• T

• F

Speaking skills to work on for effective communication include __________.

• reading body language and active listening

• voice volume, tone, and pitch

• reading body language and voice volume

• tone, pitch, and active listening

Which of the following messages is most clearly stated?

• Please be here around 7:00 tomorrow.

• Please be here around 7:00 a.m.

• Please be here at 7:00 a.m. tomorrow.

• Please be here tomorrow.

It is best to be an aggressive communicator because then you will always get what you desire.

 

• T

• F

An assertive communicator uses "YOU" messages, which often lead to fights.

 

• T

• F

Text messaging is an example of nonverbal communication.

 

• T

• F

Which of the following is NOT a benefit of being an assertive communicator?

• gaining self-confidence

• earning respect from others

• creating dishonest relationships

• improving decision-making skills

Which of the following is necessary to resolve conflict?

• patience with the conflict resolution process

• willingness to engage the other party

• support of all involved parties

• all of the above