Comprehension: Proper Reactions POG 1

What would you do if another kid hits you?

• hit them back

• tell an adult

Marge is resigning from her company. Which is the best way for her to communicate this information?

• Text her supervisor.

• Speak to her supervisor in person.

• Send a group email to the entire company.

• Leave a sticky note of her supervisor's desk.

Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?

• If the meeting is boring.

• If the speaker cannot see him using it?

• If his supervisor is not present.

• If the meeting specifically requires the participants to access information online.

Carla works at an accounting office. Which of the following should she do before sending a work-related email?

• Check that the names and addressed of the intended recipients are correct.

• Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information.

• Proofread and check for confidential information in the email and it's attachments.

• All of the above.

Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?

• "Please hold."

• "Can I call you back later?"

• "Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?"

• "XYZ Sports. What do you need?"

Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?

• Smiling and nodding.

• Asking and answering questions.

• Crossing her arms and sighing.

• Rolling her eyes and frowning.

Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

• Tell the customer, "You already asked that question."

• Sigh and roll her eyes at the customer.

• Try using different words, a drawing, or a demonstration to answer the questions.

• Stop answering the questions and walk away.

Jose' is delivering a sales presentation. During his presentation, he should do all of the following EXCEPT...

• Make eye contact with the audience.

• Talk at an appropriate speed and volume.

• Look down and read directly from his notes.

• Remember to breathe and smile.

Mia is participating in a conversation. Which demonstrates her good listening skills?

• Nodding and making eye contact.

• Checking her phone for text messages.

• Looking around the room.

• Interrupting the person to ask a question.

Situation: At the Department Store

James: _______________ Where’s the toilet?

Bob: It’s on the third floor.

• Oop!

• I’m sorry.

• Excuse me.

• Good morning.