When introducing yourself, you SHOULDN'T say...

• Your name

• Your nationality

• Your birthday

• Your job

In Asia, when giving a business card you SHOULDN'T...

• give it with one hand

• offer it when you first meet

• read it carefully

• be respectful when accepting

Our company is _______ Panyu district, Guangzhou.

• at

• in

• on

• for

I work ___________ a new idea for Baidu.

• in

• an

• on

• of

What wouldn't you put on your business card?

• your email

• your company address

• your job title

• your hobbies

What are the four types of listeners?

• Pretend listeners

• Marginal listeners

• Active listeners

• Non-listeners

• Bad listeners

The best type of listeners are....

• Non-listeners

• Active listeners

• Pretend listeners

• Activity listeners

A marginal listener is...

• Sympathetic

• Impatient

• Not going to interrupt

• Judgemental

"Really?" could be used to show...

• support

• interest

• surprise

• sympathy

F.A.C.E. stands for ...

• Follow, Add, Clear, Explain

• Focus, Acknowledge, Clarify, Empathize

• Free, Active, Concise, Explanation

• Focus, Any, Conscious, Eye-contact,