19
Quiz
•
Instructional Technology, Education
•
12th Grade
•
Practice Problem
•
Hard
Ayan Abdi
Used 4+ times
FREE Resource
Enhance your content in a minute
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Q1. What is the purpose of the guest service role as a first point of contact with the guest? KLO 1.1
To give the guest information and answer any questions
To book the guest into the hotel
To find out how the guest will pay at departure
To take a copy of the guest’s ID
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Q2. Why is the guest service role important to the hotel? KLO 1.1
It provides jobs for the local community
Enhances the guest’s experience at the hotel
It stops all complaints
It makes working in a hotel easier
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which will have the worst impact on hotel revenue if there is no regular training on the guest service role? KLO 1.1
The hotel staff are inconsistent
It will affect the guests’ perception of the hotel
Complaints from guests may increase
The occupancy rate decreases
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which of the following departments do not have a guest service role included in their job description? KLO 1.1
Food & Beverage
Accounting
Front Office
Housekeeping
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which of the following is NOT a responsibility of a guest relations officer? KLO 1.1
Welcoming guests in a friendly and professional way
Addressing and escalating guest complaints
Taking payment at check out
Providing information about the facilities of the hotel
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Why is personal appearance important in the workplace?
It influences how the guest perception of the hotel
It makes the staff feel good
It keeps all the staff looking the same
The managers like it
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Who is NOT an internal customer? KLO 1.3
Receptionist
Supervisor
Delivers fresh vegetables to the hotel daily
Guest staying in the hotel
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
14 questions
Unit 4, AOS 2 2020
Quiz
•
11th - 12th Grade
20 questions
Atletik
Quiz
•
10th - 12th Grade
10 questions
Naruto Knowledge (Shippuden) Part 1
Quiz
•
3rd Grade - University
20 questions
Transitions and grammar
Quiz
•
9th Grade - University
10 questions
SDG Intro Test
Quiz
•
12th Grade
13 questions
The Writing Process 5 steps
Quiz
•
9th - 12th Grade
10 questions
Republic Day Quiz
Quiz
•
KG - 12th Grade
10 questions
Passive
Quiz
•
8th - 12th Grade
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
20 questions
Figurative Language Review
Quiz
•
6th Grade
Discover more resources for Instructional Technology
20 questions
-AR -ER -IR present tense
Quiz
•
10th - 12th Grade
12 questions
Add and Subtract Polynomials
Quiz
•
9th - 12th Grade
13 questions
Model Exponential Growth and Decay Scenarios
Quiz
•
9th - 12th Grade
27 questions
7.2.3 Quadrilateral Properties
Quiz
•
9th - 12th Grade
7 questions
Amoeba Sisters Dihybrid Cross Punnett Square
Interactive video
•
9th - 12th Grade
10 questions
The Holocaust: Historical Overview
Interactive video
•
9th - 12th Grade
10 questions
Key Features of Quadratic Functions
Interactive video
•
8th - 12th Grade
11 questions
Exponent Quotient Rules A1 U7
Quiz
•
9th - 12th Grade
