Motivation & Leadership

What is the type of supervisory power that results from the formal authority granted to the individual holding a specific job in an organization?

• Expert

• Position

• Reward

• Coercive

What is the type of power that results from a supervisor’s ability to grant promotions and pay raises?

• Expert

• Reward

• Position

• Referent

What are the two forms of power that supervisors can increase to enhance their own personal power?

• Expert and reward

• Expert and position

• Reward and expert

• Expert and reference

A motivation problem exists when there is a difference between a worker’s expected performance and the worker’s

• pay rate.

• position power.

• training history.

• actual performance.

What is a factor indicating a work team is motivated and has high morale?

• Low turnover

• High absenteeism

• High breakage or waste

• Low levels of productivity

Two of the best tools a supervisor has for increasing employee motivation and improving department morale are coaching and...

• pay raises.

• promotions.

• perspective changes.

• performance evaluations.

What is the leadership style supervisors are using when they make decisions without much input from their employees?

• Autocratic

• Democratic

• Bureaucratic

• Laissez-Faire

A supervisor gives very little direction and allows employees extensive levels of freedom. What is the leadership style this supervisor is using?

• Autocratic

• Democratic

• Bureaucratic

• Laissez-Faire

What is a type of worker for whom a supervisor’s use of an autocratic leadership style might be the best choice?

• Temporary worker

• Highly skilled worker

• Highly motivated worker

• Very experienced worker

What is the leadership style that encourages employees to participate in decision making?

• Autocratic

• Democratic

• Bureaucratic

• Laissez-Faire