CUSTOMER RELATIONS MIDTERM EXAM
Authored by FILESJUVY TUGONON
Other
2nd Grade
Used 3+ times
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50 questions
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1.
FILL IN THE BLANK QUESTION
10 mins • 1 pt
Concern with the creation, enhancement and development of inidividualized customer relationship with carefully targeted customers and customer groups resulting in maximizing their customer life time value
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Quality efficiency is a benefit of CRM.
TRUE
FALSE
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
CUSTOMER ATTENTION IS ABENEFIT OF CRM
TRUE
FALSE
4.
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10 mins • 1 pt
IDENTIFIES BEST CUSTOMER
5.
FILL IN THE BLANK QUESTION
10 mins • 1 pt
INCREASE SALES EFFICIENCY
6.
FILL IN THE BLANK QUESTION
10 mins • 1 pt
ABILITY TO PLEASE CUSTOMER
7.
FILL IN THE BLANK QUESTION
10 mins • 1 pt
IMPROVE RELATIONSHIP WITH CUSTOMER
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