KPI Establishment Briefing FY2022

What is "KPI"?

• Key Performance Initiative

• Key Performance Incentive

• Key Performance Indicator

• Key Performance Insight

Which of the below is/are the importance of Quality KPI?

• To enhance customer satisfaction

• To meet customer & regulatory requirements

• To improve product's quality

• All of the above

Which clause below explains about Quality KPI?

• ISO 9001:2015 Clause 6.2.1

• ISO 13485:2016 Clause 6.2.1

• ISO 9001:2015 Clause 5.4.1

• ISO 9001:2015 Clause 7.1

Which of below is NOT one of SMART KPI?

• Specific

• Measurable

• Relevant

• Standard

Quality KPI and Quality Policy are not related to each other.

• True

• False

"KPI that is interdependent between Group HQ and Factory operation department". This statement best describes which of the following?

• Independent KPI

• Dependent KPI

• Departmental KPI

• Stand Alone KPI

Choose the correct description regarding dependent KPI.

• KPI that is interdependent between factory departments

• KPI that is interdependent between Group HQ and Factory operation departments

• Stand alone KPI which does not rely on other department performance

• Stand alone KPI that is only monitored by Group HQ

Which is NOT requirement of ISO 9001:2015, Clause 6.2.2, that organization shall determine?

• What will be done

• What resource will be required

• Who will be responsible

• What will be the backup plan to achieve KPI

Below is/are items required in planning to achieve KPI template:

• Target completion

• Action plan

• Management Decision

• All of the above

To further strengthen Quality KPI FY2022, which aspect was taken into consideration to improve the KPI?

• The inclusion of Non Glove factories

• Computerization of Quality KPI Review

• Revise Quality KPI for better Group & Factory achievement

• All of the above