Quiz 3 New Account + Follow
Authored by Omar Sherif
Fun
University - Professional Development
Used 7+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Tab in which we can check customer data and package on BSS is called once he/she subscribed is called
Order management
Order query
Order data
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
sub-activity for WO Request in case any problem
port splitting
WO Problem
ADSL Portal Monitor
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
in case activity is WO Request and exceeded sla what delay action agent should do?
TT
SR
Send Mail
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
we have to inform CST about throttled speed in each new account call
True
False
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In case port not combo , the system will transfer the activity to :Call back to CRM
True
False
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
SLA for service activation is standard for all customers 2 days
True
False
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The welcome call reaches the CST in which activity?
Network Activation
Call back to CRM
Allow assign CPE
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Microsoft
or continue with
%20(1).png)
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?
