Knowledge Check

A customer has to have the card for at least 6 months before she can upgrade.

• True

• False

CCP advises BCM that the downgrade will result to a prorated annual fee refund of $75.12. Bill reflects a prorated annual fee refund of $70. Price difference is $5.12.

• Deceptive Practice

• Tactics

• Manipulation

• No Error

CCP fails to read the sales summary part of the disclosure for the card upgrade.

• Deceptive Practice

• Tactics

• Manipulation

• No Error

CCP reads the RPD to the additional cardmember but obtains the Final EIC from the BCM.

• Falsifying Consent

• Deceptive Practice

• Tactics

• No Error

CCP fails to read 2 principal benefits of the card and BCM chooses email channel of choice.

• Deceptive Practice

• Tactics

• Manipulation

• No Error

What do we tag if CCP offers and processes a sale during Val Gen off period?

• Falsifying Consent

• Tactics

• Manipulation

• No Error

BCM declines a SAVE TO EXISTING offer from the CCP twice. The CCP then offers a SAVE WITH INCENTIVE offer, BCM declined, but CCP rebutted twice. BCM eventually accepts a SAVE TO NEW offer.

• Deceptive practice

• Tactics

• Manipulation

• No Error

BCM wants to cancel his Amex Everyday Preferred card because he lost his job. CCP offers Amex Everyday downgrade.

• Besh

• Di ko

• Sure

• Sagot

CCP fails to read the Additional Card part of the RPD while processing an upgrade. BCM does not have any existing additional cardholders.

• Falsifying Consent

• Deceptive Practice

• Manipulation

• No Error

CCP pitches a Product Transfer offer and advises BCM that his Optima Card is a grandfathered product.

• Deceptive Practice

• Tactics

• Manipulation

• No Error