GSM Day 4

In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as

• Set APN

• Cannot connect

You will configure the APN setting to 1 and in case the service not working you will change it to internet.te.eg?

• True

• False

In case cst asked to configure his APN setting and he did not receive it before your action is?

• Push SMS through ADM

• Make Manual Configuration

ADM setting will be sent by?

• Max 5 minutes

• Max 10 minutes

• On spot

You will follow with CST in case he calling from same dial to check the service was working or not?

• True

• False

In case CST did not receive ADM SMS after 5 min, your action is?

• Send it again

• Manual configuration

Your advice for CST after received ADM SMS in case the service not working with him after he saved it?

• Restart mobile

• Change SIM slot

• Change Device

CST complain from he cannot make call in what’s app, your action is,

• Troubleshoot with CST

• This is APP issue

Before TS slow performance in data, your first action is,

• Turn off WIFI

• Adjust APN to internet.te.eg

• HLU

CST complain from slow performance in data, you should adjust network mode to

• 4G

• 3G

• 2G