1. Which is the key component for ITAM success?

• A) Good understanding of goal, motivation and key drivers from different stakeholders.

• B) Maintain a good relationship with publishers, vendors, customers, legal and finance.

• C) Manage and control all levels of IT assets.

• D) Manage stakeholder expectations.

2. ISO/IEC 19770 is a related standard to ITAM. What is its purpose?

• A) It is a set of processes for SAM to assist at the risk and cost minimization of IT assets.

• B) It is an international standard for People and Information management to optimize availability, integrity and security.

• C) It is a set of Best Practices to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library).

• D) It is a specification for an information security management system (ISMS) to minimize risks of the IT Infrastructure.

3. Which are the required insights at the Asset Portfolio level for the CIO/CFO?

• A) Investment planning and risk & sustainability

• B) Optimization of the lifecycle and organizational strategic goals

• C) System performance and process control

• D) Utilization of assets, maintenance and supplier performance information

4. The ITAM process framework is a tiered framework combining, standards and Best Practices. What are Tools within this framework?

• A) Auto discovery tools, database tooling, software recognition tools

• B) Capacity plans and capacity tooling, end-to-end availability solutions

• C) Risk assessment, tools, business case templates, RACI models

• D) Service management systems, service monitoring tooling

5. Which is an outcome of the GAP analysis?

• A) It delivers a project plan and the milestones in the SAM implementation.

• B) It delivers the KPI's in order to determine the success of SAM.

• C) It ensures commitment and confirms the key roles.

• D) It points out useful processes already in place.

6. What does the Hardware Asset Manager need to deliver to the Software Asset Manager?

• A) Documentation on relevant processes and procedures

• B) Lists of assets including MAC addresses and IP addresses

• C) Trustworthy and reliable data

• D) Up-to-date data with valid sources

7. What is one of the first decisions an organization needs to take in Hardware Asset Management?

• A) The manage methodology of all IT assets

• B) The procurement process of all IT assets

• C) The security level on IT assets

• D) The IT asset types to be managed

8. What are the phases in the HAM Lifecycle?

• A) Initiation, Design, Build, Migration, Transition, Closing

• B) Requirements, Design, Implementation, Verification, Maintenance

• C) Strategy, Design, Transition, Operations, Continual Service Improvement

• D) Strategy, Request, Procure, Receive, Manage, Retire

9. Which type of IT assets should not be tracked and managed?

• A) Assets like laptops or printers that are tied to a contract.

• B) Assets that are very expensive.

• C) Assets that bring specific value to the business because of its content.

• D) Assets that do not belong to the organization.

10. What is the benefit of hardware standardization?

• A) It enables all employees to work simultaneously.

• B) It secures the optimal purchasing prices.

• C) It simplifies the work of the Hardware Asset Manager.

• D) It supports best-in-class service management processes.