Day 05 Concession

Customer who follows his /her cancellation request won’t be able to request technical concession

• True

• False

In order to request concession for any customer his/her TTS shouldn’t exceed 6 months from creation date

• True

• False

We will request concession for “Voice down” TTS only

• True

• False

TTS show type of problem customer face.

• True

• False

We could differentiate whether problem is still existing or not from TTS

• True

• False

In case there is more than one TTS ticket with different tittle, The agent should create one TT for all TTS tickets.

• True

• False

If customer got an approved concession, we will extend his/her bill by adding more days

• True

• False

To ensure if customer got his/her concession amount we have to check

• Limit query transaction log

• Overview

• SR

The agent can check outage from:

• Matrix

• Customer 360

• OM