Operations - HSC Business Studies

Which of the following is the best example of a customised service?

• Online banking

• Drive thru at a fast food restaurant

• A haircut

• Office cleaning

Which of the following is most likely to provide a standardised service?

• Supermarket checkout operator

• Dentist checking oral health

• Law firm providing legal advice

• Violin tuition service

Management of quality expectation would be of high importance for the operations manager of which kind of product?

• Budget air travel

• High speed internet service

• Low price takeaway resturant

• Plastic toy

Which of the follow combination of resources are considered to be transforming resources?

• Materials and human resources

• Facilities and human resources

• Materials and customers

• Information and customers

Which of the following could be classified as transformed resources?

• Materials and human resources

• Facilities and human resources

• Materials and customers

• Facilities and customers

If a business has a long lead time this means that:

• They make a lot of the product

• It takes a long time for the product to be made

• It takes a short time for the product to be made

• The can only make a small amount of the products.

The greater the variety there is within a business's product range the greater the...

• variety needed in the transformation processes

• profit the business will make

• number of employees the factory will need

• the standardisation of the the products will be.

If demand fluctuates throughout the year for the business's products, then the business will

• need to keep production levels the same throughout the year

• not have to try and improve its forecasting methods

• need to have flexibility in its labour force

• have to stop producing this product and change production to a more stable good.

Which example illustrates interdependence between operations and the finance key business function?

• Operations supplies a product that satisfies the needs of the target market

• Operations supplies a quality product that generates revenue from its sales

• Human resources employs enough skilled employees within the wages budget

• Research and development creates a prototype for a new product

Which management skill is most important when coordinating the key business functions with the operations function?

• Communication skills

• Interpersonal skills

• High ethical standards

• Flexibility and adaptability to change