TQM MIDTERM EXAM

The manager of a company is known to threaten his employees for the presence of a defect. What can you infer about the management culture?

There are two extremes of Management. What are those?

This means that everyone is responsible to perform a task in such a manner that the product can be used immediately and in the most efficient manner possible.

Three Characteristics of Total Quality

Named after the US secretary for commerce

Defective products delivered to the customer.

Has a critical role play in Total Quality. Has the control of the systems and process of the business.

Is a quality assessment scheme developed and managed by the European Foundation for Quality Management

What is the famous paper Dr. Meredith Belbin?

What method which the programmers in Total Quality programmes I quality-related cost data retrieved?