CEW III - TEST

What are soft skills?

• Soft skills are character traits, personal attributes, and other non-technical abilities that help you work and communicate with other people.

• Soft skills are character traits, impersonal attributes, and other technical abilities that help you work and communicate with other machines.

• Hard skills are character traits, personal attributes, and other non-technical abilities that help you work and communicate with other people.

Give some examples of soft skills.

What are hard skills?

Give some examples of hard skills.

Can you mention some tips to enhance your soft skills when you're stressful?

Write down five phrases for dealing with an angry

customer.

Can you mention some tips to enhance your soft skills when you are not confidence with yourself?

Write down three phrases for dealing with to make a customer feel special.

Can you mention some tips to enhance your soft skills in communication?

Write down five phrases to upsell (To Sell Other Areas of the Business).