PROGRESS TEST

Hanna is the revenue manager at the Waterford hotel. For a Saturday in the future she has determined her hotel will accept reservation only for those guests seeking to stay for two or more days. Which of the following revenue strategic levers is she trying to manipulate?

• capacity

• clock

• calendar

• cost

In the revenue management field, what do the letters “STR” refer to?

• A standard room code

• standard tax

• A company that specializes in hospitality employee placement

• A company that specializes in helping hospitality managers evaluate their effectiveness compared to competitors

Sandy has 100 hotel rooms to sell. This Saturday night has enough customers to sell 125 rooms, so she will be refusing 25 requests for rooms. Of what is this an example?

• distribution channels

• differential pricing

• constraint supply/demand

• yield management

The speed at which reservations get confirmed at a hotel for a certain time period is called:

• booking pace

• pick up

• lead time

• BOB

The Strategic Lever that helps to gain control of the duration of a given service cycle is called:

• calendar

• capacity

• clock

• cost

This metric represents the percentage of the hotel industry sales, that is achieved by a hotel over a specified time period.

• FMS

• AMS

• revenue management

• forecast

We know that an important medical congress is taking place in our city next year. What is this information an example of?

• potential demand generator

• number of rooms blocked

• historical data

• constraint demand

What is the industry term for a customer group which can be readily identified by one or more common characteristics?

• comp set

• market segment

• str group

• revenue group

What is the industry term for a group of hotels which target the same clientele?

• comp set

• distribution channel

• market segment

• revenue group

What is the industry term for the revenue generated by each available guestroom during a defined period of time?

• adr

• revpash

• revpar

• reave