BM Motivation

A company has stated that its organizational goal is to increase customer care quality. David, an employee in the marketing division, has created a new software that helps the company achieve that, and the customers are very satisfied with his work. Why should he be rewarded?

• Because he is actually focusing on the customer.

• Because he helped the company in achieving its organizational goal.

• He shouldn't; he was not necessarily asked to design it.

• He shouldn't; this shows others that company standards are high.

Thomas is an employee who has helped his IT company increase its revenue by 5% in the first quarter. The company CEO has asked the head of the HR department how they could best provide Thomas with an intrinsic reward. Which of the following is a likely response by the head of the HR department?

• You should increase his salary, that will provide him with a sense of pleasure and accomplishment.

• You should give him a promotion, because then he will feel a sense of personal achievement.

• You shouldn't provide Thomas with an intrinsic reward, it will make him work less.

• You should give him more meaningful work, that might help him be more productive.

Which of the following is an example of an extrinsic reward?

• A worker did a very good job and will be given more meaningful work.

• A worker increased the productivity of his company and was rewarded by having more autonomy in the decision-making process.

• A worker got transferred to another department to show off the innovations he had made.

• A worker met a sales quota and was awarded a large bonus to his salary.

Employees who are _____ motivated tend to work at higher levels of productivity and strive to develop professionally.

• extrinsically

• intrinsically

• financially

• externally

How should work be planned according to Fredrick Taylor's principles of scientific management?

• The business owner should plan each job.

• Managers and employees should jointly plan the work.

• Each employee is responsible for planning his own work.

• Managers are responsible for planning the work.

• The work should be planned by the team assigned to the task.

How would an automobile assembly line use Taylor's four principles to increase productivity and efficiency?

• Use a precise, specific approach for completing tasks rather than general guidelines.

• Let work teams plan the work in their assigned area.

• Pay each worker the same amount of money.

• Choose workers based on their ability to perform a wide number of jobs.

• Let each worker choose his own tools to complete assigned tasks.

How does Frederick Taylor's principles of scientific management approach the recruitment and training of workers?

• Workers should be recruited and trained according to the specific job they will hold.

• Worker training is unnecessary since each worker decides how to do assigned tasks.

• Workers should select the jobs they wish to do and be trained for them.

• Only workers with the potential to move up to management should be recruited and trained.

• Workers should be recruited and trained to do as many jobs as possible.

Why was Frederick Taylor dissatisfied with systematic management processes?

• He felt systematic processes led to a great deal of inefficiency in work processes leading to low productivity.

• He believed systematic processes resulted in workers being overpaid.

• He felt that systematic processes resulted in too much time being spent training workers.

• He felt systematic processes were too narrowly focused.

• He felt systematic processes gave workers too many rights.

Which of the following is NOT one of Taylor's four principles of scientific management?

• Managers should provide the appropriate division of labor and responsibility between managers and workers.

• Managers should pay employees based on effort and level of productivity.

• Management should get rid of general guidelines for how to complete a task; instead, they should be replaced with a precise, scientific approach for each task of a worker's job.

• There should be a level of cooperation between staff and management to be sure that jobs match plans and principles of the developed methods.

What does a manager need to provide in order to satisfy his employees' physiological needs?

• Comfortable working conditions, reasonable work hours, and the necessary breaks to use the bathroom and eat and/or drink.

• A high enough salary, motivating and stimulating bonuses and the possibility to advance higher in the company hierarchy based on performance.

• Access to a gym, a parking place that is close to work, and at least 4 weeks of vacation in a year.

• A suitable working team and a team leader that will be able to recognize the problems in the company environment and positively act to solve these problems.