Review day 3

Customer received his order she was missing her Gucci 61 mm sunglasses (Item should have been in the box she received.

• You advise the customer to reorder again

• You advise the customer to ask his neightbor whether she/he has her order

• You submit the NPR as ILOP and advise the customer to wait 3 BD for the resolution e-mail.

• You advise the customer to wait a few more hours.

Customer is placing an order and he wants to know how to ship to the store. What can you tell him?

• You need to call the store

• At checkout you can see spot you can click on to introduce the address

• We do not ship to the store

• At checkout you need to look for where it says ship to a nordstrom store NR store so, you can introduce your zip code

If a customer wants to know when will his package be delivered you need to.

• Advise him to call the carrier

• You can advise him to check his e-mail as information is there.

• You can provide the customer the promised date.

• You can ask you supervisor as he knows the answer.

Customer placed an order however, she did not receive the order confirmation e-mail. You check CSP however, no information is shown thus, you go an look for furhter information on....

What do you need to do before providing any information to the customer?

• You apologize about the issue and, you verify the customer's account

• You look for the order on CSP

• You put the customer on hold and, you look for you supervisor

• You ask the issue again and, you start looking for the way to fix it.

How many points is a 15 dollar nordstrom note?

• 500

• 1500

• 2500

• 5000

Customer calls to change the shipping address on his order, it is out of the time frame for it to be modified. Package is currently in transit being carried by FedEx. What do you do?

• You submit the NPR as unable to reroute

• You ask the customer to call the carrier

• You offer to submit the shipper modification ticket.

• You ask the customer to place the order once again.

Customer wants to purchase an 18.00 dollar eyeliner how much does she have to pay for shipping?

• 7.95

• 15.00

• 25.00

• 5.95

Customer sent her order to the closest store, however she cannot go there to pickup the package, she ask her son to get it for her, what information does he need to provide the presentative in store?

Evaluate responses using AI:

OFF

Customer called because she did not receive her pacakge with was delivered today Nov 11th 2021. What can we do?

• We are allowed to submit the NPR as lost pac

• We are allowed to sumit the NPR as stolen package

• We must recommend the customer to allow the carrier 24 hours since package can still be delivered

• We advise the customer to start a dispute of charges.