Communication Skills for Business

Which is the first step in preparing a message, whether written or verbal?

• •Considering the audience

• •Creating an outline

• •Choosing a delivery method

• •Determining the purpose of the message

Which communication medium is best suited for formal information?

• Phone Call

• Printed

• Email

• Face to face

Which of the following are demographics? Choose all that apply.

• Marital Status

• Education level

• Age

• Hair Color

• Religion

Which persuasive communication category uses personal stories and shared experiences to persuade the audience?

• Logical persuasion

• emotional persuasion

• ethical persuasion

Using large, easy to read text in a PowerPoint presentation is an example of which ethical or legal standard?

• Attribution

• confidentiality

• Bias free communication

• Accessibility

Which defines the study of the health and well-being of the environment of the employee?

• ergonomics

• ethology

• ecologic

• dendrology

Which communication medium is best suited when clarity needs to be provided?

• Phone call

• Printed

• Email

• Face to face

Which are the four purposes of communication?

• bad news

• persuasive

• good news

• informative

• motivation

A dismissal letter would be categorized as which type of communication?

• Persuasive

• Informative

• Motivational

• Bad news

A thank you card falls under which purpose of communication?

• Persuasive

• bad news

• motivational

• informative