G140-Unit 11

Which type of training do all new staff complete?

• On the job

• Off the job

• Induction

• Government training

A new employee completed Health and Safety training as part of:

• Induction training

• Motivation training

• On the job training

• Off the job training

Training provided at a college or a training centre is known as:

• On the job

• Off the job

• In house

• Induction

Attending a training course is an example of:

• a loss leader

• flexible working

• off-the-job training

• on-the-job training

Customer service is most likely to be improved by:

• avoiding innovation

• price skimming

• staff training

• using electronic application forms

Why do companies need to train their employees?

• Improve productivity

• Improve quality of products

• To update their skills

• All of them

Training provided while on job given help

• Off the job training

• Induction

• On the job training

• Professional Development

What is Training?

• Retaining the employees

• Developing the knowledge, skills and abilities of workers

• Recruiting employees

• Exercise providing the workers with health benefits

What is on the job training?

• Training other people

• Training outside of the job

• Training while working

• Role-playing

What does the "R" in SMART stand for?

• Realistic- you must be able to accomplish the goal

• Repeatable - you must be able to do the goal over and over again.

• Responsible -a goal must allow you to take charge

• Respectful - a goal must allow you to be kind and polite.