03_RPA Process

Which of this is not a feature of a task that must be automate?

• 24-hour operation
• No emotion or subjectivity
• Clear decision logic
• Workflow changes every week

James the manager of the customer services department for high priority customer want implement RPA to automate the customer interaction. Mahesh is an RPA consultant and suggest James not use RPA for this process. It must be noted that the customer interaction with high priority customer is very sensitive and the employees working on this come up with creative solution to help the customer. Why do you think Mahesh suggested not implement RPA ?(more than one answer is correct)

• RPA is meant for routine ruled based task.
• RPA cannot handle task which need human thinking
• RPA is not meant for customer care function
• RPA is only meant for automating bills.

What do you mean by define workflow?

• Task which can be broken down into smaller sub task
• Task which can be carried out when details instruction is given
• Task which has clear logic defined.
• All of the above

What do you mean by fixed input and fixed outputs?

• You always have the same format of the data in input or output
• You always have the same data
• You always have the same amount of data in terms of (number of rows in the excel sheet)
• All of the above

Which task would you select for automation using RPA only?

• Billing creation for a telecom company
• Converting handwritten quotation to digital record in the data
• Reports generation where the format is changed every week
• All of the above

In the first step of automation, what do we do

• Identify the processes that can be automated
• Find which process is more important of the company
• Rank the processes basis priority
• All of the above.

In which step do we prepare the detailed documentation of the process that needs to be automated

• Step 1
• Step 2
• Step 1 and Step 3
• None of the above.

How are bots trained by RPA software

• Screen recording process and converting it into code
• Converting the documented steps into code
• RPA software is coded by the developers
• All of the above

On training the bots, which is the next important step?

• Testing -> monitoring -> retrain
• Testing -> monitoring -> deploy
• Deploy -> Testing -> retrain
• Deploy -> monitor -> Analysis output

Robot controller is

• A master bot
• A system that helps us to manages all the processes
• A system that helps to assign task to at the various bot
• None of the given options