Cloud Messaging Familiarization

This part in cloud messaging where you can put a notation on customer's account.

• Consumer Info

• Atlas Memo

• Billing/Account

• Page Navigation

This is what you will send as a secured form to get the card payment information of the customer.

• Change Passcode

• Checking Payment

• Credit Card Payment

• Expert Assist

Where you can find all your active conversations on a day.

• My Conversations

• Conversation History

• All Conversations

• Consumer Info

In what section you can find to copy the conversation ID?

• Consumer Info

• Settings

• Atlas Memo

• All of the above

This is where you can find all your active or closed conversation as well as your previous conversations.

• All Conversations

• My Conversations

• Expert Assist

• Settings

This is where you can save and manage your template responses with your customers.

• Settings

• Expert Assist

• Quick Facts

• Topic

This where the cloud messaging filters the content of the customer's concern based on their verbatim.

• Quick Facts

• Billing/Account

• Topic

• Predefined Content

A tab where you can copy the text of your conversation with your customers.

• Predefined Content

• Consumer Info

• Takeover

• Copy as plain text

Which icon shows that the conversation is idle?

• Red Bell

• Blue Crescent Moon

• Green Chat Box

• Gray chat box

This a section on cloud messaging where you can find the previous interaction with another representatives.

• Memo History

• Consumer Info

• Conversation History

• Predefined Content