UK Training Review

If the financial information is no longer good and the guest says he can't receive his refund there, what should we advise?

• Sorry, we can't help. We'll keep the money then.

• We will need bank account details to provide the refund by bank transfer.

• We will send the money to the bank then the guest has to claim it there.

• We will use it for a pizza party!

What should guests do with their luggage when taking consecutive cruises?

• Guest are required to pack their belongings on the last night of their first sailing, take their luggage out for a second luggage check before embarking on the next cruise.

• Prepare their luggage the last night of the first sailing and leave it outside the stateroom then go to Guests Relations Desk to make the claim.

• Prepare their luggage the last night of the first sailing and leave it in the stateroom then go to Guests Relations Desk on the morning of debarkation/embarkation to arrange for housekeeping to move their luggage to the new stateroom.

Before upgrading for a guest we must always check on the new price and verify if it is still available, otherwise, we have to inform the guest when a new promotion has ended and provide the new price.

• True

• False

• Not sure. I need to check in KD.

Part of the minor berthing policy mandates us to NEVER book minors in a separate room when the stateroom doors with their parents/guardians are not facing each other.

• True

• False

• Not sure.

Before canceling a booking, I MUST check on the following:

• Nothing to be checked other than the email address and stateroom category.

• The call type so I would know if I should transfer the call.

• Follow the verification process, the days in between the departure day and the time when the cancellation is happening, and the brand.

The berthing policy allows us to book a stateroom with parents/guardians next to another stateroom with their children.

• True

• False

• Not sure.

Back-to-back reservations must have the flight as deviated.

• True

• False

• Not sure

When creating b2b cruises, LegaSuite will show in yellow the available cabins for the two weeks.

• True. It will be in yellow.

• False. It will be in blue.

• False. It will be in green.

Whenever you see in the remarks the code: DSB PST you have to advise the guest to wait one week to get their refund.

• True.

• False

• I will go to KD then will get back to the question.

For ALL financial information of a booking created by a Travel Agency, we must refer the direct guest to them.

• True

• False

• Not sure.