Article Linking

Select all that apply!

We must link articles based on...

• The solution.

• The CSI if a procedure requires it.

• The user's issue/inquiry.

The user is contacting because he already connected his domain to his site, but when going to it, the site doesn't come up. After investigating, you find out that the site was not published.

What would be the relevant article to link?

• Wix Editor: Publishing Your Site

• Domain is Connected to Your Wix Site, but the Site is Not Live

• Wix Editor: Save, Preview and Publish Your Site

• Changing Your Free Wix URL

The user is contacting because he needs a refund for a domain and a Premium Plan. After verifying the charges, you guide the user through the Widget and provide the relevant expectations.

Which article(s) would you link?

• Canceling Your Premium Plan and Domain

• (Internal) Refund Widget: Premium Plan

• (Internal) Refund Widget: Domain

• Refund Policy for Premium Plans

• (Internal) Refund Widget: All Services

The user is contacting because he will be renewing his plan on a couple of days and noticed that there is a 50% off going on, which he would like to apply to his renewal.

As workaround, the solution provided to the user is to either turn off the autorenewal of the plan and repurchase, or upgrade the current plan.

Which article would you link?

• Purchasing a Yearly Premium Plan

• Using Wix Promotions for Premium Plan Renewals

• Upgrading an Existing Premium Plan

• Turning Off the Auto Renewal for a Wix Premium Plan

Let's investigate! You got 1 minute. What article would you link if a user is contacting to know if it is possible to let her customers book different services at the same time?

Let's investigate! A user is contacting because he wants to add a feature on the product page of his site, but this feature is not available, not even a Feature Request article exist, so the user requests to add this as a suggestion. What Suggestions & Feedback article would you link?

The user is contacting because he wants to know if it is possible to increase her video hours without having to upgrade the whole premium plan. After investigating, you notice that it is not possible, so the user asks to add it as a suggestion. What article(s) would you link in this situation?

• Wix Video: About Your Video Hours

• (Internal) Suggestions and Feedback: Wix Video

• Wix Video Request: Editing the Video Purchase Confirmation Email

BONUS! According to the QTip - Outbound Call Spiel in which scenarios do we need to mention the outbound spiel at the beginning of the call? Select all that apply.

• If the user does not answer the first call and the team member proceeds with the callback.

• On the first call made by the system (the user submitted the request through the chatbot).

• Whenever the call drops and the team member proceeds with a callback.

• If the user requests to be called when handling a Chat or a Ticket.

• If the user requests to be called to another number.