Hotel Quiz

Which department receives orders to deliver food and beverages to the guests' rooms?

• Housekeeping

• Front Office

• Room Service

• Food and Beverage

Which one of the following is a record of financial transactions taking place between a guest and the hotel?

• Folios

• ledgers

• Guest accounts

• Vouchers

If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as:

• occupation.

• Upselling

• Overbooking.

• Reservations

HRACC stand for.....

• Hostel & Reservation Association Classification Counter

• Hotel & Reservation Association Classification Counter

• Hostel & Restaurant Association Classification Committee

• Hotel & Restaurant Approval Classification Committee

Which of the following things should make guest comfortable...?

• Asking personal questions

• Laughing at Guest

• Staring at guest

• Talking with smile.

What should be considered while checking for availability of room?

• Your personal relations with guest

• Guest request.

• Behavior of guest

• None of the above

Late Night registrations must be handled according to __________________

• Your mood

• Customer mood

• Anyway you want

• Company policy

Before allotting a room, which of the following things you must do?

• Cross check the details with guest

• Build personal relationship

• Take tip from the guest

• Both A & B

If preferred room is not available then, what are you suppose to do?

• Ask the guest to leave

• Tell them about better hotels

• Allot alternative room

• None of the above

Which of the following things are expected from good Front Office associate__________?

• Knowledge of organizational procedures

• Convincing guest to stay in hotel

• Both A&B

• None of the above