IT Professionals A+ Review

Which of the following is NOT an example of a quality or behavior of good professionalism?

• Maintaining a positive attitude

• Dismissing customer issues when they are minimal

• Dealing with difficult situations effectively

• Being attentive to customer needs

An important aspect of exercising good professionalism is (a)   confidentiality.

From the choices below what are good practices when it comes to communicating with clients? (choose two)

• Avoid using jargon

• Listen while performing another task

• If you're not clear assume what the person is trying to say

• Listen actively

• Interrupt where necessary

Documentation is...

• an un-necessary practice in the IT field

• is only done to capture cyber criminals

• keeps record of events and organizational changes

• keeps record of information that is irrelavant

Information to document include...

• the color of the furniture and why those colors were chosen

• operating procedures, network diagrams, security policies and rules

• operating systems, proceeding, the net and work

• rules of engagement, secure officers, and diagnosis

From the options below, which are necessary documents that IT professionals should have knowledge of and refer to regularly? (Choose two)

• Technology magazine articles

• Knowledge base articles

• Staff Register

• Lobby playlist

• AUP

Which of the options illustrates a good password policy?

• require a complex passwords, no password expiration, and an insignificant password recovery process

• require a simple password, password expiration, and an insignificant password recovery process

• require a complex password, password expiration, and a formal password recovery process

• require a complex password, password expiration, and no password recovery process

What is an Acceptable Use Policy?

• a set of rules that restricts the ways in which the network, or devices may be used and sets guidelines as to how it should be used.

• a set of rules to be accepted among colleagues in an organization.

• a set of rules that polices the use and acceptance of the procedures that govern the policy.

• a set of rules that should not be applied to the network or devices and must not cover how they may be used.

What does PII stand for?

• People's Information Identified

• Personally Identifiable Information

• Personal Information Incidence

• Personally inconspicous Information

What does EULA stand for?

• End Utilization Life Application

• End User Listing Agreement

• End User Licensing Agreement

• End User Licensing Association