Bot Training Test

Bot Training Test

Professional Development

30 Qs

quiz-placeholder

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Bot Training Test

Bot Training Test

Assessment

Quiz

Computers

Professional Development

Practice Problem

Easy

Created by

Norita Benitez

Used 11+ times

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What documentation do we look to gather during scoping?

The environment where bot will live (AgentAI or SelfService) & identify POCs.

KPIs to target, determine flows to target for buildout and determine timeline estimation.

Processes / workflows (sales or troubleshooting) and load behind articles.

Images of client’s products and services.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When scoping, we look to determine KPIs to target, flows to build out and timeline estimation.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When scoping we look to identify goal of bot, identify environment where bot will live (AgentAI or SelfService) & identify POCs.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Understanding of the Systems being used by agents / customers during scoping, is NOT needed to identify where agents may be struggling or to identify future integration capabilities.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The types of Metrics / Data we look to gather from customer when scoping are TCDs, AHTs per CD and length of new hire onboarding.

True

False

6.

OPEN ENDED QUESTION

30 sec • Ungraded

Once materials are provided, what would your approach be to solution based on previous assets provided – metrics, workflows, KPIs, etc? (Please explain your approach in 5-10 sentences).

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How are modules represented in Mindomo?

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