Bot Training Test

What documentation do we look to gather during scoping?

• The environment where bot will live (AgentAI or SelfService) & identify POCs.

• KPIs to target, determine flows to target for buildout and determine timeline estimation.

• Processes / workflows (sales or troubleshooting) and load behind articles.

• Images of client’s products and services.

When scoping, we look to determine KPIs to target, flows to build out and timeline estimation.

• True

• False

When scoping we look to identify goal of bot, identify environment where bot will live (AgentAI or SelfService) & identify POCs.

• True

• False

Understanding of the Systems being used by agents / customers during scoping, is NOT needed to identify where agents may be struggling or to identify future integration capabilities.

• True

• False

The types of Metrics / Data we look to gather from customer when scoping are TCDs, AHTs per CD and length of new hire onboarding.

• True

• False

Once materials are provided, what would your approach be to solution based on previous assets provided – metrics, workflows, KPIs, etc? (Please explain your approach in 5-10 sentences).

How are modules represented in Mindomo?

• Chat Bubble

• Cloud

• Circle

• Rectangle

How are buttons represented in Mindomo?

• Circle

• Rectangle

• Chat Bubble

• Cloud

What are the formatting requirements when scripting a module’s content in Mindomo for a Care Assist / AgentAI bot?

• Module header and agent scripting – (red, italicized text, bolded “Agent”)

• #title and #Navto

• Module’s name and bolded title

• Agent script in bold and automatic color.

What information is required in Mindomo modules and buttons for import capabilities.

• Loadbehinds

• Module titles Navigation buttons

• Module’s name and bolded title

• Module’s scripting and #s