Day 4 Down Cases

Voice Overlapping case happened between two numbers at different Exchanges

• FALSE

• TRUE

We can check Landline bills from ?

• IR Case

• OSS , TE website , CST360

• BSS

Data down case will be escalated to :

• MV

• IU

• SLS

We can handle logical instability cases with CST while ADSL led is down?

• True

• False

Voice overlapping case will be escalated to:

• SLS

• Pilot-Follow Up

• IU

CST has landline bill with due amount (120 LE), customer passed the grace period and now he has data down case your action:

• Transfer CST to fixed line Q

• Handle data down case normal and escalate to IU

• Ask CST to pay due bills first

SLA in case of delay data down case will be:

• 1 WD

• No estimated time

• 1 Day

CST has internet not working issue and now he has 3 logs on NST tool in the last 12 hours, but he has no logs in the last 3 hours … Your action:

• Handle as BLQ case

• Handle as Data down case

• Handle as Physical instability case