
Day 4 Down Cases
Quiz
•
Fun
•
University
•
Practice Problem
•
Easy
Omar Sherif
Used 2+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Voice Overlapping case happened between two numbers at different Exchanges
FALSE
TRUE
2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
We can check Landline bills from ?
IR Case
OSS , TE website , CST360
BSS
3.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Data down case will be escalated to :
MV
IU
SLS
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
We can handle logical instability cases with CST while ADSL led is down?
True
False
5.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Voice overlapping case will be escalated to:
SLS
Pilot-Follow Up
IU
6.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
CST has landline bill with due amount (120 LE), customer passed the grace period and now he has data down case your action:
Transfer CST to fixed line Q
Handle data down case normal and escalate to IU
Ask CST to pay due bills first
7.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
SLA in case of delay data down case will be:
1 WD
No estimated time
1 Day
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