SST Affordability

I&E completed and stamped on CAM from 5 months ago with no change in circumstances. Complete a brand new I&E instead of importing previous one?

• Do

• Don't

I&E Green available funds of £50.00. Offer of payment £20.00 per month. Do we negotiate?

• Do

• Don't

I&E Red of -£250.00. Declines SCDC and doesn’t answer 3 qu’s positively. Do we set arrangement anyway?

• Do

• Don't

I&E green – customer already had 2 defaulted arrangements with us over the course of 12 months. Do we look at arrangement?

• Do

• Don't

I&E red but customer advises unauthorised family member is supporting with payments. Do we set arrangement?

• Do

• Don't

Authorised family member making full offer of payment – do we complete I&E?

• Do

• Don't

Offer of payment to low to set an official arrangement, but the customers circumstances will be changing in the next 6 months. Do we set a ‘temporary arrangement?

• Do

• Don't

Customer refuses to complete I&E including extra 3 questions for personal reasons, but is making regular payments. Do we set the arrangement anyway?

• Do

• Don't

I&E green +£80.00. Customers offer of payment £100.00 per month. Do we set for the customers offer?

• Do

• Don't

I&E red – customer is behind with priority bills as well as other creditors. Doesn’t want to go to SCDC and answers 3 questions positively but adds in some points which makes you believe it is not the right outcome. Do you set arrangement?

• Do

• Don't