REG-Quiz

If the color of the symbol next to the Cx's image is _____ the account is verified

Answer explanation

If they are verified successfully, their name will also show up in Blue.

It is an awesome tool to locate connections between multiple accounts

• Aliases Tap

• Assets Graph

• Comments

• More

Answer explanation

A great way to use the graph is when a customer contacts us about referral bonuses or is looking to access another account.

If a Cx contacts us about a payment they sent, in which tab should we look?

• Transfers

• Transactions

• Payments

• Cash App Pay Payments

Answer explanation

Remember: if you need information about a P2P payment, you must check "payments" tap

If a Cx says "I want to dispute this charge", what is the correct tab to search for it?

• Transactions

• Accounts

• Moneta transfers

• Transfers

Answer explanation

Remember: each payment made with the cash card will be reflected in the "transactions" tab

Funds cashed out or added from a bank account/debit card are reflecting in the...

• Payment Sources Tap

• Paper Deposits Tap

• Issued Bank Accounts

• Transfers Tap

Answer explanation

Each time a Cx reach out to us about a Cash in or Cash out inquiry, you will need to check the "Transfers" tab

What can you find in the "aliases" tab?

• Cx's phone number

• Cx's $Cashtag

• Cx's email address

• Cx's display name

Answer explanation

This tab will display all $Cashtags, phone numbers, and email addresses currently and previously linked to the account.

This tab will display the information from the customer's bank link sources::

Answer explanation

If you want to know when a debit / credit card or bank account was linked or the Cx has an error trying to link it, this is the right tab to look for

To locate when a new Cash Card was ordered, the address it was shipped to, and last 4 we need to check under...

• Customer Address

• More

• Card Order History

• Instruments

Answer explanation

You will find this tab under "more", and keep in mind that you will see the virtual card information at the Regulator's top under "Instruments"

Can we use the "Reimburse" bottom to make Cash Card refunds?

• True

• False

Answer explanation

You can only use this bottom to reimburse customers for Business fees, instant deposit fees, and missing Boosts

Where - in Regulator- are you able to see how long the customer has been part of the Cash Family?

Answer explanation