ServiceNow Exam 2

Name four common tables extended from Task:

• Stats (also upgraded history)

• creates Service Catalog records (an alternative to lists and forms)

• Incident, Problem, Change, Request

• Published, Unpublished, Checked Out, Problem

Where do you go to confirm a recent upgrade to a feature release has been performed?

• System Security > Users and Groups > Roles

• System Update Sets > Merge Update Sets

• System Properties > Basic Configuration UI16

• System Logs > Events

Use______ to create a story with data that can be shared.

• Formatters

• Field Values

• Dashboards

• Task Tables

What enables you to track and aggregate data over time through elements called scorecards and indicators?

• Performance Analytics

• Update Sets

• Task SLA [task_sla]

• The workflow version

In Service Catalog, what is a variable?

• A Service Catalog record

• Provides questions to help the requester specify what item, option or service to order

• A checkbox

• Defines unique key for record. If record found, import will update the record. If not found, import will create a new record.

Version:

• Data in SN is entered into individual ___________

• ____ can define knowledge categories to pre-populate the list of available categories, and knowledge contributors can select categories, an add or edit categories, if enabled, for a knowledge base.

• The _________ is the published model of the workflow.

• Is a Workflow

What are NOT CAPTURED in update sets?

• Waiting for approval, approved, pending, fulfillment, completed

• Searches with any Unicode characters

• All requester actions and view or modify requests directed to the approver

• Modified CIs, modified Data records, new data records, new users and groups, schedules, scheduled jobs, homepages

In workflow, what is a transition?

• Transitions establish possible processing paths

• An automation blocks such as approvals, conditions, notifications, tasks, timers and utilities

• This is the instantiation of the version executing for a given record, showing the processing path.

• Waiting for Approval, Approved, Pending, Fulfilled, Completed

What are shipped to the client (browser) and run there instead of the server?

• CI Relationship Editor

• Client Scripts

• Email Notifications

• task SLA

Can manage UI policies:

• ui_policy-admin role

• Specialized Administrator

• Reports Application

• Impersonator role