Pizza Expert

Pizza Expert

1st - 6th Grade

12 Qs

quiz-placeholder

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Pizza Expert

Pizza Expert

Assessment

Quiz

Fun

1st - 6th Grade

Practice Problem

Hard

Created by

Irish Mamon

Used 25+ times

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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Future orders must be placed for a time during a store’s normal operating hours. The order times can be placed right after the store opens and the store must be provided enough time to comfortably process the order regardless of size (typically an hour). Future orders cannot be placed more than 21 days in advance.

True

False

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Below scenarios should be cold transfer to store except for one, which is?

Processed payment through AMEX card

Spanish Call

Customer preferred to talk to store manager

Order follow up Customer preferred to talk to store manager

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Who is the founder and CEO of Agents Only?

Jeremy Lee

Michael Cole

Ben Block

Tyler Ashby

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What do I do if the customer asks for a special request, like crispy chicken or pizza toppings on the side?

Include this in the delivery instructions before placing the order.

Performed consultative transfer to the store before submitting the order

There is no current option for call center agents to add special order requests. If the customer is asking for something that you cannot fulfill on your end, set expectations with the customer and cold transfer them to the store for further assistance with their order.

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What should I do if the customer's address is outside the delivery area of the store they called and the website automatically assigns the order to a different store location we don't support?

Cold Transfer to the store

Continue to place an order

Continue to place an order if the store is included in the store profile list and if not refer them to the assigned store from the website

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Two layers of cheese, toppings to the edge, baked in a pan for a crust that is golden and crispy with a buttery taste. Only available as Medium.

Hand tossed

Deep Dish

Brooklyn Crust

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How to handle customers doing a follow up on their order?

We can do consultative transfer to store

Maximize Order Tracker in the Dominos Website

Cold transfer to store

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