ITIL4 Pre-Test

ITIL4 Pre-Test

University - Professional Development

10 Qs

quiz-placeholder

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ITIL4 Pre-Test

ITIL4 Pre-Test

Assessment

Quiz

Education, Computers, Professional Development

University - Professional Development

Practice Problem

Medium

Created by

Miftah Rahman

Used 5+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which practice is responsible for moving components to live environments?

Change Control

Release Management

IT Asset Management

Deployment Management

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which practice includes the classification and ownership of queries and requests from users?

Service Desk

Incident Management

Change Control

Service Level Management

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which practice identifies metrics that reflect the customer’s experience of a service?

Continual Improvement

Service Desk

Service Level Management

Problem Management

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the PRIMARY use of a change schedule?

To support 'incident management' and improvement planning

To manage emergency changes

To plan changes and help avoid conflicts

To manage standard changes

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which service management dimension is focused on activities and how these are coordinated?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which practice provides a single point of contact for users?

Incident management

Change control

Service desk

Service request management

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which practice is the responsibility of everyone in the organization?

Service level management

Change control

Problem management

Continual improvement

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