Chapter 4 Workplace Business Communication

Effective communication facilitates the exchange of information between parties.

• True

• False

The purposes of business communication are...

• observe

• control

• balancing needs and goals

• motivation

To achieve the balancing of needs and goals, both employer and employee need to blame one another.

• True

• False

"Suitable for organizations with distinct business units". The following statement represent the organizational structure of...

• Divisional

• Functional

• Matrix

• Geographical

Formal organizational structure works along pre-defined set of policies, plans, procedures, schedules and programmed.

• True

• False

Which of the following are formal communication channel?

• Downward

• Y network

• Lateral / Horizontal

• Circle network

The characteristics of formal organizational structure are..

• Flexibility

• Centralization

• Formalization

• Availability

What communication network is this?

• Wheel

• Circle

• Chain

• Y

The advantages of informal organizational structure are...

• save cost.

• build trust.

• fast communication.

• improves relationship.

Which of the following is gossip chain?

• 
• 
• 
•