Chapter 4 Workplace Business Communication
Authored by Nur Nazari
Life Skills
University
Used 22+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Effective communication facilitates the exchange of information between parties.
True
False
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
The purposes of business communication are...
observe
control
balancing needs and goals
motivation
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To achieve the balancing of needs and goals, both employer and employee need to blame one another.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Suitable for organizations with distinct business units". The following statement represent the organizational structure of...
Divisional
Functional
Matrix
Geographical
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Formal organizational structure works along pre-defined set of policies, plans, procedures, schedules and programmed.
True
False
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following are formal communication channel?
Downward
Y network
Lateral / Horizontal
Circle network
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
The characteristics of formal organizational structure are..
Flexibility
Centralization
Formalization
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