Normal RSA coverage duration is 

• 3 Years for GMC & Chevy, 4 Years for Cadillac

• 4 years or 100 KM, whichever comes first

• 3 Years for Core and Premium brands

• 4 Years for Core and Premium brands regardless the milage.

Engines have two shapes …… & ……

• W Shape and In-Line

• In-line and V Shape

• I Shape and V-Shape

• W Shape and I shape

OnStar Data Wi-Fi free trail is ...

• 3 Giga/90 days whichever comes first

• 2 Giga/90 days whichever comes first

• 3 Giga/30 days

• 3 Giga/90 days

Warranty Extension now offers you (+2 Years) or (+2 years+50,000 KM) extra coverage.

• True

• False

Asking the customer about his name and confirming the mobile number at the beginning of the call are not mandatory steps.  

• True

• False

PDI Stands for.........

• Preowned delay issue

• Pre-delivery inspection

• Premium domestic identification

Communication in the call center industry is the art of speaking empathically and listening effectively.

• True

• False

There are only 3 levels of listening

• True

• False

The Punctuation mark that helps us add 'breathing spaces‘

• The Question Mark

• The Exclamation Mark

• The Comma

• The Apostrophe

HUD stands for ....

• Heads utility display

• Head-up display

• Heads utility disability

• Heat-up display