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TOS/Foundations Quiz

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Professional Development

Used 6+ times

TOS/Foundations Quiz
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29 questions

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1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Partners 2T buy from:

Distributors

Partners 1T

Directly from Cisco

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Name of the tool in which requestors create cases:

PSS

AWB

CSH

CPR

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Name of the tool in which agents work and document the cases assigned to them

CPR

CCW

AWB

Connect Dots

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

FMR means:

First Main Response

First Meaningful Response

First Main Resolution

5.

FILL IN THE BLANK QUESTION

15 mins • 1 pt

Part of CCW in which customers can review the available products, unit price, and even add the product directly to an estimate:

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Cisco´s e-commerce tool:

PSS

Connect Dots

CCW

AWB

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

FMR must be sent during the first 24 hours of the case assignment?

True

False

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