MOTIVATING EMPLOYEES

________ is something that prompts an individual to release his or her energy in a certain direction.

• Motivation

• B. Operations management

• C. Human relations

• D. Personnel management

_____ is the gap between what is and what is desired, and _____ is the gap between what is and what is required.

• Motivation; experience

• A want; a need

• A perquisite; a goal

• Experience; Motivation

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of:

• the Hawthorne effect

• scientific management

• expectancy theory

• equity theory

Elton Mayo, America's first industrial psychologist, was responsible for formulating:

• the principles of scientific management

• the explanation of the Hawthorne effect

• the motivational-maintenance theory

• Theory X & Theory Y

According to _____, workers respond to attention from superiors, and they like their opinions to be valued.

• Theory X

• maintenance factors

• the Hawthorne effect

• scientific management

According to the Hawthorne effect:

• responsibility motivates

• workers respond to being paid attention to

• workers respond to money

• good leadership is the key to motivation

_____ proposed a theory of motivation based on universal human needs.

• Frederick Taylor

• Abraham Maslow

• Elton Mayo

• Frederick Herzberg

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow’s hierarchy of needs?

• safety needs

• physiological needs

• social needs

• self-actualization needs

. Bart Pietz works as a paramedic. Because he has just worked a plane crash and has been 20 hours without rest, he is extremely sleepy. Pietz needs to satisfy his _____ need.

• physiological

• esteem

• security

• social

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

• Theory X

• Theory Y

• Theory Z

• self-actualized