Quiz: Participating In Workplace Communication

The topic of the communication.

• Message 

• Receiver 

• Sender 

• Feedback

Presents it in a format that is easier to read and understand.

• Secondary information

• Primary information 

• Tertiary information 

Which both the information and the participants are organized to achieve the purpose/objectives of the meeting

• Content

• Interaction

• Structure

Must always contain complete information about the contents, sender, receiver, and number of pages.

• Emails

• Letters

• Memos

• Fax cover sheets

Includes books and articles based on the research of others.

• Secondary information

• Primary information 

• Tertiary information 

You need to make an effort to establish a routine, so your colleagues and clients know what to expect.

• Clarification

• Communication style

• Open-mindedness

• Communication Tools

Which the participants work together to deal with the content of a meeting. 

• Content

• Interaction

• Structure

The one who tries to understand the information in the best possible manner.

• Message 

• Receiver 

• Sender 

• Feedback

Asking questions can help you to gain a better understanding of certain situations.

• Clarification

• Communication style

• Open-mindedness

• Communication Tools

Don't use words that the listener won't understand.

• Avoid jargon

• Watch for body language signals

• Ask for feedback

• Think before you speak