Guestroom Attendant

Which of the following would be found on a cleaning supply caddy?

• Toothbrushes

• Trash bags

• Sewing kits

Which of the following might be found on a guestroom attendant's cart?

• Laundry detergent

• Toilet and facial tissue

• AC filters

If a guest tells you in person about something he or she has lost, you should

• accept responsibility for the loss.

• if possible, escort the guest to the lost and found department.

• have the guest describe the item to you, and look for it yourself.

Which of the following is recommended for cleaning a mirror

• A dry sponge and glass cleaner

• A damp sponge and glass cleaner

• A damp sponge and water

When cleaning the toilet, it is important to:

• open the toilet tank to check that it's working properly..

• use a toilet brush to clean the pipes.

• work from the outside of the toilet inward.

Which of the following security rules applies to all employees

• Printed material containing guest information should be kept in a secure location.

• Never announce a guest's name with the room number loud enough for others to hear.

• Both of the above rules apply to all employees.

Which of the following is a recommended personal appearance guideline for hotel employees?

• Wearing no makeup

• Dyeing your hair no more than three colors

• Use little or no perfume, cologne, or aftershave

How can you help with inventory control at your property?

• By accurately counting the supplies and linens in your area

• By throwing extra linens away

• By memorizing inventory counts instead of writing them down

When cleaning a guestroom, you should:

• dust first.

• vacuum first.

• vacuum last.

When cleaning the guest bathroom floor

• start at the farthest comer and work toward the door.

• put cleaning solution and water in the bathtub and use the mixture to mop.

• put up a "wet floor" sign until the floor dries.