1. Which of the following is an example of enthusiasm?

• Criticizing a co-worker

• Encouraging the team

• Being late for work

• Being open to new ideas

What is NOT involved in the process of exchanging messages?

• Receiving feedback

• Listening

• Being persuasive

• Sharing information

When is it acceptable to criticize cultural or religious beliefs in the workplace?

• When the beliefs conflict with your personal beliefs

• When you criticize the person behind their back

• It is never acceptable to criticize cultural or religious differences

• If it is just a coworker and you having a short chuckle

Which of the following items demonstrates flexibility?

• Learning a new method

• Using an old procedure

• Ignoring technological advancements

• Refusing to try something new

Which of the following is not a part of personal care?

• Covering tattoos

• Showering daily

• Neatly styled hair

• Eating well-balanced meals

Natalie is a secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule?

• Responsibility

• Enthusiasm

• Honesty

• Flexibility

Why is the evaluation step an important part of the problem solving method?

• To determine whether the solution was successful or if another solution would have worked better

• To prove to others that your decision was correct

• To prevent the problem from happening again

• All of the above

Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?

• Give up and let someone else fix the problem

• Repeat the unsuccessful strategy

• Evaluate the results and create a new solution.

• None of the Above

When solving a problem in a group situation, which of the following traits should be demonstrated?

• Stubbornness

• Inflexibility

• Independence

• Compromise

The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?

• Is this the best solution for the management?

• Is this the best solution for the entire team?

• Is this the best solution for me?

• None of the Above