Pizza Masters Lvl 2

What will happen if we have a second Domino's website Tab or a second Website window open inside the appstream?

• It will cause problems with our billing and tracking of screen progressions

• It will process the order twice and generate two order numbers.

If the customer's delivery address is located outside the delivery area of the store they’ve contacted, and the order is automatically assigned to a different store, agents should?

• Transfer the customer to the store

• assist the customer with their order even if the store is not one that we support on the store profile list

• Offer carry out but if the customer declines, connect them to the store using cold transfer.

How should I respond if I receive the store error "The lobby is temporarily closed for carry out"?

• "It appears that the store at "Store address" is temporarily closed; even so, I can recommend you to call us again tomorrow to place your order over the phone."

• "It appears that the store at "Store address" is temporarily closed; even so, I can connect you to the local where you can place your order over the phone."

• "It appears that the store at "Store address" is temporarily closed; even so, I can recommend you to other stores where you can place your order over the phone."

Sheet Pizza is

• Pizza with all the meats with black olives

• 2 Large Pizzas

• Meatzza Pizza

What will you recommend for a creamier pizza sauce?

• Ranch

• Garlic Parmesan

• Alfredo

What size / how long are Domino's oven baked sandwiches?

• 8 inches

• 7 inches

• 9 inches

What do I do if the building number for a camp/base is unavailable?

• Explain to the customer that building number is not available and ask for a different building number

• cold transfer the customer to the store for additional assistance with their order

• set proper expectations why are we transferring, and cold transfer to store

What do I do if a customer is located at a beach, park, etc?

• Ask the customer for the full location address for delivery

• request and enter delivery instructions to help the driver locate the customer.

• cold transfer to the store to see if they can place the order for the customers location.

When do I transfer to the store?

• Customer order tracking / status inquiry

• Card capture failure

• Heavy accent/can't clearly understand customers speech

• Any request that cannot be fulfilled over the phone

What should you tell your customers if they're asking why they're not talking to someone from the store?

• The order taking services for your Domino’s store has been centralized so that the local team can concentrate on making your delicious food.

• The order taking services for your Domino’s store has been centralized because the local team can't focus on creating your orders.

• The order taking services for your Domino’s store has been centralized for security purposes.