QUIZ 5

1. Immediately assist guests with hand carried luggage.

• WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE

• CHECK OUT PROCEDURES

• ROOM TRANSFER

• MAILS, MESSAGES AND PACKAGE DELIVERY

1. Preparing daily event function or announcement.

• MAILS, MESSAGES AND PACKAGE DELIVERY

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS

• STORE OF LUGGAGE

• WITHDRAWAL OF STORE LUGGAGE

1. Once the required documents have been presented, retrieve the items from the refer the

matter to the duty manager/supervisor for proper disposition.

• MAILS, MESSAGES AND PACKAGE DELIVERY

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS

• STORE OF LUGGAGE

• WITHDRAWAL OF STORE LUGGAGE

1. After unloading and arranging the guest’s belongings in their proper places have them checked by the guest for completeness and leave the room only after making sure that the connecting doors are closes and the room is in good order.

• WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE

• CHECK OUT PROCEDURES

• ROOM TRANSFER

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS

Tag each item with a baggage Claim Check.

• CHECK OUT PROCEDURES

• WITHDRAWAL OF STORE LUGGAGE

• STORE OF LUGGAGE

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS

1. Delivering daily newspaper to the room.

• MAILS, MESSAGES AND PACKAGE DELIVERY

• STORE OF LUGGAGE

• WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS

1. Bring the guest to the Desk clerk/ Front Office Cashier for bill settlement or to secure clearance but be on standby until the guest is ready to be assigned to his vehicle.

• WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE

• CHECK OUT PROCEDURES

• ROOM TRANSFER

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS

1. Give direction straight to the point like “Straight ahead Sir, first door to the right.”

• WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE

• CHECK OUT PROCEDURES

• ROOM TRANSFER

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS

If the guest is registered, the desk clerk shall place the mail/message in the guestroom slot or mail rack or key rack whichever is used.

• WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE

• ROOM TRANSFER

• MAILS, MESSAGES AND PACKAGE DELIVERY

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS

1. Before opening the guest’s assigned room, knock or activate the doorbell first to make sure   there is no one inside.

• WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE

• CHECK OUT PROCEDURES

• WITHDRAWAL OF STORE LUGGAGE

• OTHERS ERRANDS AND SPECIAL INSTRUCTIONS