Search Header Logo

Knowledge Check Time!

Authored by Maricris Realino

Specialty

1st Grade

Used 1+ times

Knowledge Check Time!
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why do we suggest not updating to Windows 11 and keep Windows 10?

It will cause AMAZON latency

It will cause softphone issue

It will cause audio issues

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When customers ask for a 'Sub' or 'Grinder' they are referring to Domino's oven baked sandwiches or hoagies (Note: Hoagies are only available at limited locations)

parmesan bread bites

hoagies

cheesy bread

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you earn 100 points during RnR

WOW calls monitored by agent and mentor

WOW calls monitored by agent

WOW calls monitored by mentor

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where to process future order where it have the "now" and "later" option

order settings

order timing

service method

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What can an agent do if the customer asks for a manager?

Apologize and direct them to the Dominos website and file a complaint

Take ownership of the call

Transfer to store

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

With the new update on "delivery address is not available and currently being offered" and you confirmed that the customer had a delivery on the address before, we are to

Educate the customer that we are currently not able to place an order

Cold transfer to store

Offer carryout instead

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can you refer for the additional info about the store?

Discord

Help Center Knowledge Base

Store Profile Sheet

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?