Knowledge Check Time!

Why do we suggest not updating to Windows 11 and keep Windows 10?

• It will cause AMAZON latency

• It will cause softphone issue

• It will cause audio issues

When customers ask for a 'Sub' or 'Grinder' they are referring to Domino's oven baked sandwiches or hoagies (Note: Hoagies are only available at limited locations)

• parmesan bread bites

• hoagies

• cheesy bread

How can you earn 100 points during RnR

• WOW calls monitored by agent and mentor

• WOW calls monitored by agent

• WOW calls monitored by mentor

Where to process future order where it have the "now" and "later" option

• order settings

• order timing

• service method

What can an agent do if the customer asks for a manager?

• Apologize and direct them to the Dominos website and file a complaint

• Take ownership of the call

• Transfer to store

With the new update on "delivery address is not available and currently being offered" and you confirmed that the customer had a delivery on the address before, we are to

• Educate the customer that we are currently not able to place an order

• Cold transfer to store

• Offer carryout instead

Where can you refer for the additional info about the store?

• Discord

• Help Center Knowledge Base

• Store Profile Sheet

With the new greeting, what name do we ask?

• First Name only

• Last Name only

• First and Last Name

Another term for Flat Bread

• Hand Tossed

• Handmade Pan

• Thin Crust

Do we have sandwiches without sauce?

• Yes

• No

• I don't know