Professional Phone calls Vocabulary

How do you ask for someone?

• Can you put me through with Laura?

• Is Laura free?

• Is Laura available?

• May I speak with Laura?

How to Answer the Phone Professionally at Your Business?

• Hi there!

• What´s going on?

• How can I help you?

• Hello, this is Fiorella in the sales departament How can I help you?

Como dices el motivo de tu llamada?

• Hi, this is Fiorella put me through with ...

• Hello, can i talk to ...

• Hello this is Fiorella with Pauly I´m calling about..

• Hello, Can I talk with...

¿Con esta expresion que quieres decir?

I´m sorry she is not avaible at the moment;can I take a message for her?

• Pidiendo disculpas

• Confirmando la informacion

• Tomando un mensaje

¡Como le dices a una persona que la vas a colocar a esperar?

• How can I help you?

• I´m going to put you on hold for a second

• Could you conect me with...

Que frases se usan para confirmar informacion?

• Could you spell that for me please!

• I didn´t catch that , could you say that one more time?

• May I help you?

Como dices que llamas de parte de alguien?

• Good morning I would like to speak to Paola

• Can you tell her I called?

• This is Fiorella calling on behalf of AT&T

¡Puedo hablar con usted?

• you can speak with me?

• Would I tell with you?

• Can I talk with you?

• May I talk to you?

Our asistant______ give you a call as soon as she arrives

• Is

• Is going

• Will

• Are

Yesterday when you called I_________ a nap

• Am taking

• Were take

• Was taking

• Was take