DIP SALES G375 -WQ15

An effective attitude to have on a sale call is that:

• The agent describes all the products the company sells.

• He/she has a lot of customers and doesn't need to convince anyone.

• The agent's job is to convince the customers that they need what he/she sells.

• The agents like to debate.

Commission income is based the amount of

• employees working

• hours you work

• sales you make

• size of the company

Preparing for a sales call requires which of the following

• Set an appointment

• Know your product

• Learn about the prospect

• All of the above

A _________________is a goal set for a salesperson or sales department measured in revenue or units sold for a specific time.

• sales target

• Sales plan

• Sales report

• Sales promotion

Which of the following is a feature of off-the-job training?

• The worker continues to produce goods whilst training

• It is a cheaper way of training workers

• Workers train at college or a training centre outside workplace

• It never leads to a qualification

Best way to understand the customer requirement is by getting

• Customer feedback

• Giving them incentives

• Offering best prices

• Information

A report or document that outlines sales activities within an organization.

• Purchase report

• Sales report

• Business report

• Employee report

An appraisal method that involves input from multiple parties within the firm and from external sources is known as:

• rating scale.

• 360˚ feedback.

• critical incident.

• paired comparison.

What is the best way to retain loyalty to a specific product?

• Develop cross-sales techniques.

• Provide a consistent brand.

• Local advertising campaigns.

• Offer occasional discounts.

What is the most important reason for a

salesperson to meet customer

needs?

• To create long-term relationships.

• To guarantee they get the best price.

• To establish regular sales forecasts.

• To meet monthly personal targets.